Cancellation & Refund Policy
Last updated: 14/10/2023
1. Cancellation Policy
1.1 Order Cancellation by Customers
Customers may request to cancel an order within 1 hour of placing it, provided the order has not been processed or shipped. To cancel an order, please contact our customer support team at “contact@hopscart.com”.
1.2 Order Cancellation by Hopscart
Hopscart reserves the right to cancel an order under certain circumstances, including but not limited to:
- Unavailability of products.
- Pricing errors.
- Fraudulent or suspicious activities.
In such cases, Hopscart will issue a full refund to the customer.
2. Refund Policy
2.1 Eligibility for Refund
Customers may be eligible for a refund under the following conditions:
- Order cancellation within the stipulated time frame.
- Product(s) damaged during shipping.
- Incorrect product(s) received.
- Unsatisfactory product quality.
2.2 Refund Process
- Customers must notify Hopscart of their refund request within 7 days of the order delivery date.
- To request a refund, please contact our customer support team at “contact@hopscart.com”.
- Refunds will be processed using the same payment method used for the original purchase.
- Refund processing times may vary, but we will make every effort to process refunds promptly.
2.3 Non-Refundable Items
Certain items may not be eligible for refunds, including:
- Products damaged due to customer mishandling.
- Products with missing or damaged original packaging.
- Perishable or consumable goods.
2.4 Return Shipping
For eligible returns, customers may be responsible for return shipping costs unless the return is due to a mistake on Hopscart’s part.
3. Contact Us
If you have any questions or concerns about our Cancellation & Refund Policy, please contact our customer support team at “contact@hopscart.com”.
